SERVICES LAYER
Explore the capabilities.
- Helpdesk & ticketing
- Incident & problem management
- Service requests
- SLA tracking
- Change management
- Customer escalation handling
ARCHITECTURE
Connected by design
Explore the complete SOSME architecture.
ExploreYARA AI
Embedded intelligence
Discover the intelligence layer.
ExploreNEXT STEP
Explore your requirements
Discuss configuration, scope and adoption.
ExploreQUESTIONS BUYERS ASK
Clear answers before you decide.
Is customer support included?
The current policy includes unlimited free bug, security, service failure and billing support. Standard How-do-I assistance includes one ticket per paid user per month, pooled across the company. Follow-ups on the same issue remain one ticket.
When is support available?
Support is handled during business working hours, with next-business-day handling outside those hours and urgent support 24/7. Exact working days, timezone and response commitments must be confirmed in the support agreement.